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GENERAL OFFICE CLERK - NOC 1411

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Job Description

What a GENERAL OFFICE CLERK does:

General office clerks work in offices in both the public and private sector and they carry out many different kinds of jobs throughout the day. They type and proofread letters, reports, statements, invoices and other documents; provide general information to clients and to the public person-to-person or by phone or email; look after incoming and outgoing mail; and send and receive messages by email or by fax. Because they are the ones who usually operate the office machinery such as photocopiers, shredders and fax machines, office clerks look after servicing office equipment or arranging for servicing in the case of major repairs. They also perform any other general duties that may be needed. For example, an office clerk may be responsible for keeping the company database up-to-date and ordering office supplies when supplies such as paper and envelopes are getting low. Successful office clerks are cheerful, efficient, flexible, punctual, and reliable. Keyboarding skills are very important as well as the ability to get along with people and work independently in a busy office environment.

Essential Skills

  

General Office Clerks use Essential Skills for many of the tasks they carry out on a regular basis.

Most Important Essential Skills: WHAT ARE ESSENTIAL SKILLS?
  • Oral Communication

  • Problem Solving

  • Computer Use

Click the Essential Skills button below to see how these skills are used. Click a second time to close the list.

  Reading Text:
  Document Use:
  Writing
  Numeracy
  Oral Communication
  Thinking Skills
  Working With Others
  Continuous Learning
  Computer Use
  Self-Management and Self-Direction

 

 Training  

What do you need to be a General Office Clerk?

TRAINING REQUIRED MAY BE REQUIRED RECOMMENDED
Literacy & Basic Skills and
Essential Skills
X    
Some Credit Courses       
Grade 12 diploma, OSSD X    
Other Training    

X Computer training

College Diploma  

X

 
Other Requirements

X  On-the-job training

 

 

The two charts below illustrate the level of skill you need to be successful in this job. The two charts show two different measurement scales - the Essential Skills scale and the Literacy and Basic Skills Learning Outcomes Matrix. You will see the numbers are different. Here's why.

The Essential Skills scale uses levels one to five to describe skills ranging from beginner, at level one,  to higher than a post-graduate level at university, level 5. The LBS Learning Outcomes Levels also uses levels one to five to describe skills but the LBS range goes from beginner, at level 1,  to approximately Grade 9, (LBS level 5). This means that skills at  level 4 in LBS fall within the level 2 range on the Essential Skills Scale. If this is confusing, don't worry. The main thing is, although the numbers are different, they are actually talking about the same level of skill.

Essential Skills and Proficiency Level for General Office Clerks:

ESSENTIAL
SKILLS
Read
Text
Document
Use
Writing Oral
Communication
Numeracy Working with
Others
Continuous
Learning
Thinking
Skills
Computer
Use
Essential
Skills Level
2 2 2 2 2 X X X X

LBS Learning Outcomes and Levels for General Office Clerks:

LBS
LEARNING
OUTCOMES
Read with
understanding for various purposes
Write
clearly to
express ideas
Speak and listen effectively Use number sense and computation Use
measurement for various purposes
Solve
geometric
problems
Manage
data and probability
Self
management and self direction
LBS LEVEL
REQUIRED
5 5 5 4 3 3 5 X

 
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