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BANK TELLER OR BANKING CLERK - NOC 1434 Home   
Job Description

What a BANKING CLERK does:

Banking, insurance and other financial clerks compile, process, and maintain banking, insurance and other financial information. They are employed by banks, credit companies, private and public insurance establishments, investment firms and other financial establishments.

A bank teller helps customers look after their personal and business banking needs. This may include handling deposits, withdrawals, transfers, and bill payments; making out money orders, certified cheques and travellers’ cheques; calculating and making foreign currency exchanges; and processing loans and investments. Bank tellers balance their receipts and payments at the end of each day. For this job, an employee must be honest, pay attention to details, have strong skills in business math and computers, have excellent customer service skills for working with the public, and are able to answer questions and explain banking procedures clearly. Successful bank tellers handle customers well, are efficient, patient, friendly, and helpful. They need to have excellent English speaking and writing skills.

Essential Skills

  

Bank Tellers and Banking Clerks use Essential Skills for many of the tasks they carry out on a regular basis.

Most Important Essential Skills: WHAT ARE ESSENTIAL SKILLS?
  • Numeracy

  • Oral Communication

  • Computer Use

  • Thinking Skills

    • Problem Solving

    • Job Task Planning and Organizing

Click the Essential Skills button below to see how these skills are used. Click a second time to close the list.

  Reading Text:
  Document Use:
  Writing
  Numeracy
  Oral Communication
  Thinking Skills
  Working With Others
  Continuous Learning
  Computer Use
  Self-Management and Self-Direction

 

 Training  

What do you need to be a Bank Teller or Banking Clerk?

TRAINING REQUIRED MAY BE REQUIRED RECOMMENDED
Literacy & Basic Skills and
Essential Skills
  X    
Some Credit Courses       
Grade 12 diploma, OSSD X X  College courses
in business
 
Other Training  

 

 

College Diploma  

 

 
Other Requirements

 

X  Some office experience
X 
On-the- job training

 

The two charts below illustrate the level of skill you need to be successful in this job. The two charts show two different measurement scales - the Essential Skills scale and the Literacy and Basic Skills Learning Outcomes Matrix. You will see the numbers are different. Here's why.

The Essential Skills scale uses levels one to five to describe skills ranging from beginner, at level one,  to higher than a post-graduate level at university, level 5. The LBS Learning Outcomes Levels also uses levels one to five to describe skills but the LBS range goes from beginner, at level 1,  to approximately Grade 9, (LBS level 5). This means that skills at  level 4 in LBS fall within the level 2 range on the Essential Skills Scale. If this is confusing, don't worry. The main thing is, although the numbers are different, they are actually talking about the same level of skill.

Essential Skills and Proficiency Level for Bank Teller or Banking Clerk:

ESSENTIAL
SKILLS
Read
Text
Document
Use
Writing Oral
Communication
Numeracy Working with
Others
Continuous
Learning
Thinking
Skills
Computer
Use
Essential
Skills Level
2 2 2 2 2 X X X X

LBS Learning Outcomes and Levels for Bank Teller or Banking Clerk:

LBS
LEARNING
OUTCOMES
Read with
understanding for various purposes
Write
clearly to
express ideas
Speak and listen effectively Use number sense and computation Use
measurement for various purposes
Solve
geometric
problems
Manage
data and probability
Self
management and self direction
LBS LEVEL
REQUIRED
5 5 5 5 3 3 4 X

 
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